Outlook 2007 Vista Problem - Mail Stuck at outbox
i always get error message when try to shut down outlook - "The data file 'personal folder' was not closed properly"
or A data file did not close properly the last time it was used and is being checked for problems
and also OUTLOOK.EXE continues running in the background after exit Outlook. Making it impossible to start outlook again.
Here is a good guide for solving the problem :
http://www.slipstick.com/problems/close.asp
http://www.howto-outlook.com/faq/outlookdoesntclose.htm
Problem: After closing Outlook, it continues to run. You need open the Task Manager and End Process.
Outlook can't close properly if another application is accessing Outlook's message store.
Symptoms which indicate that Outlook is not closing properly include receiving an alert telling you that Outlook is checking the data file when you open it. If you use two Outlook profiles, when you switch profiles you aren't presented the screen to select the profile and Outlook opens directly to the first profile.Below is a list of software known to cause problems in all versions of Outlook. This list is intended to give you an idea of what types of programs will cause Outlook to remain running, most often Fax software, anti-spam or anti-virus software, or PDA sync software. However, the culprit on your computer may be a different program.
See Disable Add-in or uninstall the software.
| Antivirus programs that support scanning email for viruses will tend to keep Outlook open. Disable email scanning and Outlook should close correctly. It's perfectly safe to disable this setting - it gives you advanced warning of viruses but as long as you can control your urge to open every attachment you receive, you'll be just as safe with it disabled. The antivirus programs that can affect Outlook include, but are not limited to, the following programs:
Once you identify the program that is causing Outlook to remain loaded, check their support site for updates and additional information, or diable or uninstall the add-in. Many spyware and adware programs hook into Outlook and other email clients. Removing them will usually correct the problem and allow Outlook to close properly. | |||||||
Add-ins which may keep Outlook open | The following is a short list of add-ins which are reported to keep Outlook running after it's closed. | ||||||
Disable Add-ins | Before uninstalling or disabling add-ins, check for an updated version. It may fix the problem.
In Outlook 2007, you need to go to Tools, Trust Center, Add-ins.
Most add-ins will be listed in COM Add-ins, but a few may be listed under Exchange Client Extensions, which on the dropdown with COM Add-ins. I’m trying to disable some addins but I get the error; “The connected state of Office Add-Ins registered in HKEY_LOCAL_MACHINE cannot be changed.” How can I disable the addin without uninstalling it? Sounds like you are using Outlook on Windows Vista. However you can also get this error on previous versions on Windows when you are logged on as user and not as an administrator. To disable the addin you must start Outlook with administrator privileges. Windows Vista Windows XP/2000 | ||||||
Other Causes | ♦ Setting Outlook's "Empty deleted items when closing" option can also cause it. Disable it on the Tools, Options, Other tab. ♦ In sites where both Outlook 2000 and 2003 are in use, Outlook 2000 may not close properly due to conflicts between Outlook 2000 and 2003. This occurs when Outlook 2000 is used to open your mailbox after accessing it using Outlook 2003 or if another user viewed your shared Calendar with Outlook 2003. You can try opening Outlook 2000 using the /cleanfreebusy switch, but if that fails to correct the problem, you'll need to call Microsoft for the hotfix in Outlook 2000 Post-Service Pack 3 Hotfix Package: January 13, 2004. ♦ In addition, a corrupt *.SRS (send and receive profile file) appears to keep Outlook 2003 open. Find and rename the SRS for the profile. It's a hidden file found at C:\Documents and Settings\username\Application Data\Microsoft\Outlook. Use Windows Search to find the files (enable the advanced options to search all hidden files and folders) or paste this line into the Windows Explorer Address bar: %USERPROFILE%\Application Data\Microsoft\Outlook To learn more about the files contained in this directory, see Outlook & Exchange/Windows Messaging Backup and Dual-Boot. | ||||||
Tools |
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Developer Information | If you are a developer and your add-in is causing Outlook to remain open, get ItemsCB from the Resources page at www.microeye.com and use it to release all the Outlook objects and handle all errors. If you need additional assistance, visit the forums at OutlookCode.com or the Outlook programming newsgroups at news://msnews.microsoft.com. If you are unable to use a newsreader (such as Outlook Express) to access the newsgroups, you can use the web-based interface to the newsgroups. | ||||||
More Information | |||||||
